IT Managed Services – Is it right for you?

What are Managed Services?
Managed services is defined as the practice of outsourcing day-to-day management responsibilities and functions as a strategic method for improving operations and cutting expenses. Working with a managed services provider gives clients peace of mind and frees up valuable resources to focus on business productivity and profitability.

designing your solution

What gets accomplished?
Computer maintenance is the last thing on your to-do list… I know it! (If you want to tackle it, we’ve included a sample list below). But, you wouldn’t operate your vehicle without regularly giving it some maintenance – oil change, tune-up, and an occasional brake check. Right? Here are four good reasons why you should have the same attitude about your computers:

  1. Early Problem Detection – Good computer maintenance can help with early detection of hardware and software problems. Scanning your disk, for example, (Windows’ built-in tools help with this) will check for problems with your hard drive.
  2. Computer speed – Your computer’s speed depends on good maintenance, and when performed properly, it can help with boot speed, application start-ups, Internet performance, and general performance of your computer.
  3. Safety –Part of a good maintenance routine is to do “fire drills” with your backups. This involves making a copy of one or two data files, deleting the original, and then trying to use your backup to restore the file. How else will you know if your backup is working? (DO NOT – I repeat – DO NOT attempt a fire drill on a file you haven’t copied to another location)
  4. Security – If you don’t take the time to ensure you have the latest virus definition database, the newest firewall version, and the latest operating system and software updates on you computer, you could be exposed to hackers and viruses.

The trouble is… you have a business to run and you don’t want to spend time worrying about your computer systems, right? That is where “Managed Services” comes into play.
Businesses are increasingly using managed service providers (MSPs) to improve technology monitoring, management and maintenance. MSP’s in IT can either be entirely focused on providing managed services or offer it as one area of expertise among a broad scope of IT services. At any rate, a leading IT managed service provider holds an in-depth understanding of your operations and risks associated with your technology. They worry about your computer maintenance and monitoring so you can focus on your business’s core competencies.

End Users
One primary benefit of Managed Services is your end-user support. If you choose a good provider that is focused on customer services, your staff will thank you. So will your bottom line. Users will go to anyone they feel knows more than them. If they can call someone who is an expert, and friendly to boot, you’ve just allowed your internal staff to do what they are good at, and ensured you have the user with trouble taken care of. It’s a win-win!

Now for some self-promotion… CSI Onsite now offers a full range of Managed Services for businesses of all sizes. If you are interested in freeing up your “IT ‘Expert’” so s/he can spend time doing their “Real” job, or if you just want a partner that will watch over the critical systems, we can help! Or, you can tackle a Maintenance List on your own…  send me an email and I’ll send an example!

Have fun!
Mark Espena
Director of Service Operations
CSI Onsite