Moments of Joy


Being a one stop IT shop in the Twin Cities, communication is of paramount importance for our team to provide solid customer service. This is true with all service industries; to discover the issue and provide a viable solution the parties involved have to be able to communicate clearly with one another. Sometimes the results can be amazing, sometimes frustrating (for everyone involved). In addition, there are times when a service call can be hilarious.  I have posted a few different entertaining situations that we have experienced here at CSI Onsite, which you may wish to read:

Solutions That Make You Smile

Funny Things That Can Happen

None of the calls I am going to post are from CSI Onsite. They come from different sources around the IT industry, in fact, you may have already read these before, but they are very funny and worth reading again.

Since this will post originally on a Monday morning, my thought was that we could all us a good chuckle on a Monday. Another added benefit from reading these transcripts is it may inspire you during your next IT crises to; stay calm, accurately describe the issue to your trusted IT advisor, and quickly resolve the issue.

We hope you have a fantastic day (both at work & at home). And by all means give us a call if we can serve you, I promise we won’t tell a sole if it’s a funny call…what happens at CSI Onsite, stays at CSI Onsite.


Tech  support:   What kind of computer do you have?

Customer:    A  white one…
Tech  support:    Click  on the ‘my computer’ icon on to the left of the screen.
Customer:    Your left or my left?

Customer:    Hi, good afternoon, this is Martha, I can’t print. Every time I try, it says ‘Can’t find  printer’.  I’ve even lifted the printer and placed it in front of the monitor,

but the computer still says he can’t find it..

Tech  support:    What’s on your monitor now, ma’am?
Customer:    A teddy bear my boyfriend bought for me at the 7-11.

Customer:   My keyboard  is not working anymore.
Tech  support:   Are you sure it’s plugged into the computer?
Customer:   No. I can’t  get behind the computer.
Tech  support:    Pick up your keyboard and walk 10 paces back.
Customer: !   OK
Tech support:   Did the  keyboard come with you?
Customer:  Yes
Tech support:   That means the keyboard  is not plugged in.

Customer:   I can’t get on the Internet.
Tech support:   Are you sure you used the right password?
  Yes, I’m sure. I saw my colleague do it.
Tech  support:    Can you tell me what the password was?
Customer:   Five dots.

Tech  support:    What  anti-virus program do you use?
Customer:   Netscape.
Tech support:   That’s not an anti-virus program.
Customer:   Oh, sorry… Internet Explorer..

Customer:     I have a huge problem. A friend has placed a screen saver on my computer, but every time I move the mouse, it disappears.


Tech support:    How may I help you?
Customer:   I’m writing my first email.
Tech support:    OK, and what seems to be the problem?
Customer:   Well, I have the letter ‘a’ in the address, but how do I get the little circle around it?

This one and the next are our personal favorites!
A woman customer called the Canon help desk with a problem with her printer.
Tech support:   Are you running it under windows?
Customer:   ‘No, my desk is next to the door, but that is a good point. The man sitting in the cubicle next to me is under a window, and his printer is working fine.’

And last but not least!
Tech  support: ‘Okay Bob, let’s  press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter ‘P’ to bring up the Program Manager.’
Customer:   I don’t have a P.
Tech  support:   On your keyboard, Bob.
Customer:   What do you mean?
Tech support:   ‘P’…..on  your keyboard, Bob.